Shipping policy

Complimentary U.S. shipping

Complimentary standard shipping is included on every physical order delivered within the United States. Remarque Decor currently ships only to U.S. destinations.

Production and delivery

Many Remarque pieces are printed or made especially for you by a selected production partner. Production begins after the order is accepted, and items in the same order may arrive in separate packages. Estimated delivery timing is shown when available at checkout and in shipping updates; larger, framed, or separately fulfilled pieces may take longer. You will receive tracking by email when the carrier makes it available.

Please review the delivery address carefully before ordering. If you need to request an address change or cancellation, contact us immediately. Changes cannot be guaranteed after production or fulfillment has begun.

Delays

If we cannot ship within a delivery timeframe we have stated—or, when no timeframe is stated, within 30 days—we will contact you and offer the choice to accept the delay or cancel the affected item for a prompt refund.

Damaged, defective, or incorrect orders

If a physical order arrives damaged, defective, or incorrect, contact remarque.decor@gmail.com within 7 days of delivery with the order number and clear photos of the item and packaging. We will review the issue and arrange an appropriate replacement or refund.

Digital products are delivered electronically and do not require shipping.