Questions, answered

Yes. The photography is captured by Jordan Iverson, and the artwork is created or art-directed specifically for Remarque. Each product page identifies the medium and format so you know what you are purchasing.

Some studio-created works may incorporate AI-assisted processes under Jordan’s direction, followed by deliberate selection and refinement. Photography is captured by Jordan. We aim to describe the medium clearly on each product page as the collection grows.

The format is stated near the product title and in the product details. Physical pieces are produced and shipped to you. Digital downloads are delivered electronically and do not include a physical item or frame.

Options vary by piece and may include fine-art paper, canvas, framed canvas, metal or acrylic. Available materials, frame details and finish information appear on the individual product page.

We work to represent color faithfully, but screens and lighting conditions vary. Printed color can also shift subtly by material—paper, canvas, metal and acrylic each reflect light differently. Use the palette and material notes as your guide.

Measure the intended wall or surface and compare it with the dimensions shown in the size selector. Painter’s tape is an easy way to outline the footprint before ordering. For framed work, use the finished dimensions listed on the product page when available.

Different sizes can use different proportions. When an aspect ratio changes, a small portion of the image may be cropped so the composition fills the selected format. Product images are intended to show the crop associated with each option whenever available.

Only when the selected option specifically says framed or lists a frame color. Unframed prints and digital downloads do not include a frame. Review the selected option and the At a glance details before adding the piece to your cart.

Contact us as quickly as possible. Many pieces enter production soon after purchase, and changes or cancellations cannot be guaranteed once production begins. Confirm the size, format, crop and frame selection before ordering.

Most physical artwork and printed objects are made to order and typically require 2–7 business days of production before transit. Specialty finishes can take longer. Available delivery estimates and shipping choices appear at checkout, and tracking is sent when the order ships.

Remarque works with specialist production partners selected for different materials and formats. Items made by different partners can ship separately, and each shipment may have its own tracking information.

Please contact us within 30 days of delivery with your order number and clear photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund when the piece is damaged, defective or produced incorrectly.

Made-to-order pieces and digital downloads are final sale unless they arrive damaged, defective or incorrect. Any return-eligible in-stock object will be identified on its product page. Please read the return and refund policy and contact us before sending anything back.

Keep artwork away from persistent moisture, direct heat and prolonged intense sunlight. Handle unframed prints with clean, dry hands and support them from two sides. Follow any material-specific care notes on the product page.