Returns & refunds
Last updated September 7, 2026.
Because many Remarque pieces are created specifically for each order, return eligibility depends on the type of product. Please review the details below before purchasing.
Made-to-order artwork and printed objects
Most Remarque prints, framed pieces, canvases and printed objects are created specifically after an order is placed. These made-to-order items are final sale and are not eligible for return or exchange because of a change of mind, an incorrectly selected size, color, format or frame, or a preference for a different crop.
Digital products
Digital downloads are final sale once purchased, except where required by law or when the delivered file is defective or materially different from its description.
Return-eligible in-stock objects
If an in-stock object is eligible for return, that eligibility will be stated on its product page. Contact us within 30 days of delivery. The item must be unused, in its original condition and packaging, and accompanied by proof of purchase. Original shipping charges are not refundable. Return shipping is the customer’s responsibility unless the item arrived damaged, defective or incorrect.
Damage, defects or an incorrect item
Please inspect the order when it arrives. Contact us within 30 days of delivery with the order number and clear photos of the item and its packaging if it is damaged, defective, misprinted or incorrect. After review, we will arrange an appropriate replacement or refund. Do not mail an item to a production partner.
Changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will help when we can, but changes and cancellations are not guaranteed after production begins.
Starting an approved return
Contact Remarque before sending anything back. If the item is return-eligible, we will provide authorization and the correct return address for that item. Products sent without authorization, or sent to the address printed on a shipping label, might not be accepted.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer may need additional time to post the credit after Shopify processes it. If more than 15 business days have passed since approval, contact Remarque.
Exceptions
Gift cards are not returnable. Nothing in this policy limits rights that cannot be excluded under applicable consumer law.