Refund policy

Returns and refunds

We want every Remarque piece to arrive as intended. Because many physical items are printed or made to order, our return process differs from that of a mass-stock retailer.

Damaged, defective, or incorrect items

Contact remarque.decor@gmail.com within 7 days of delivery. Include the order number and clear photos of the item and its packaging. Once the claim is approved, we will arrange a replacement or refund as appropriate. Please keep the item and packaging until we confirm the next step.

Made-to-order pieces

Unless an item is damaged, defective, incorrect, or returnable under applicable law, made-to-order products are not eligible for return or exchange for a change of mind or because the wrong size, orientation, frame, color, or finish was selected. Please review all dimensions and options before ordering.

Cancellations and address changes

Contact us immediately. We cannot guarantee a cancellation or change after production or fulfillment has begun.

Digital downloads

Digital products are final sale after the file has been delivered or accessed, except for duplicate purchases, incorrect or corrupted files, or where a refund is required by law. Contact us if you have trouble accessing a file.

Other authorized returns

If we approve a return in writing, the item must be unused and in its original condition and packaging. We will provide the correct return instructions and address. Do not return an item to a production partner or to an address found on an old label or packing slip unless we specifically instruct you to do so. Unauthorized returns may not be accepted.

Refund timing

Refunds are issued to the original payment method after approval. Your bank or payment provider may require additional time to post the credit. Original expedited shipping charges, if any, are not refundable unless the order was incorrect, damaged, or defective. Gift cards are final sale.

Nothing in this policy limits rights available under applicable law.